Shipping Policy

Please note - once your package leaves my shop and is in the hands of a shipping carrier it's no longer my responsibility. Therefore, Pearls by AK is not responsible for lost or damaged items/packages. Extra insurance can be purchased for packages upon request. Please contact USPS or UPS if you have a package that appears to be lost. If they are no help, please reach out to me.

ALL ORDERS ARE MADE TO ORDER UNLESS NOTED OTHERWISE. PLEASE ALLOW 5 TO 12 BUSINESS DAYS TO PROCESS, STRING, AND SHIP YOUR PEARLS!! AS OF 1/19 - THE TURNAROUND IS CLOSER TO 8 BUSINESS DAYS!

**If you have a piece in your order that notes it has a longer turnaround, your entire order will follow the length of that piece**

Refund/Return Policy

Items have to be unworn and returned in same box/package that they were mailed in. Returns are eligible for store credits or exchanges only! Returns MUST be initiated within 10 days of delivery - you have 10 more business days to use the label before it becomes invalid! Shipping for returns are the customers responsibility, as well as making sure the item returns to Pearls by AK. For store credits, you will be charged a 5% restocking fee. This will be deducted from the credit. 

If you are exchanging a piece; you can either be sent a return label (you will be charged for it when your new piece goes out) OR you can ship it back to me with your own label. For exchanges, you will be charged a 10% restocking fee. This will be paid along with shipping before the new piece is sent out.

Store credit/exchange will not take place until the items are back in our hands and we can inspect them. We must be notified of items being returned within 10 days of the day that they were delivered, or credits/exchanges are not able to occur.

To start a return or exchange, please email - contact.pearlsbyak@gmail.com

ORDERS THAT ARE REQUESTED TO BE CANCELLED WILL HAVE A 15% RESTOCKING FEE AS OF 1/1/2026